Meet the Most Responsive and Caring IT Company in Atlanta
We deliver the mPowered Experience throughout the Atlanta area and beyond. We will keep your systems running and proactively fix issues before you are even aware of them. When things do go wrong, we will respond to your service request in 15 minutes or less. You will never be left hanging wondering if issues are being addressed, and you will never worry about your systems again. You can finally focus on your business, trust your network, and your IT partner.
Founder, John Mamon
John Mamon launched mPowered IT in 2014 in Atlanta with a vision of serving SMBs as a partner and advocate, ensuring that they have the technology they need, and that it’s always working as it should.
John’s team consults with each new customer personally, not as a sales person, not as a tech expert, but as a business person. They take a CIO-level approach to your business, and will customize IT services and support that make the most sense for your specific business and budget.
Our Core Values
To The Decision Team,
I would like to personally thank you for taking the time to consider mPowered IT for your IT support needs. While there are plenty of providers who claim possession of the capabilities required to provide you support, I want you to know that we are different. We are different because for us, everything starts with two things: our core values and people.
More than the support itself, we believe that it’s important you understand the kind of organization you are dealing with, which is why I share our core values with you:
Ensure every person we interact with has a great experience
from co-workers to end users
from the person who ultimately pays the bills to our partners
Do what we say
Wake up with passion for our purpose every day
Communicate – Communicate – Communicate!
Embrace every opportunity to learn and grow
mPowered IT values a true partnership with its customers and is greatly focused on delivering high quality services. I sincerely hope that the information in this packet provides a window in to the type of organization that we are. I thank you again for the opportunity to earn your business. It is my hope you will place your trust in our organization and allow us to deliver the kind of IT support experience your team deserves.
The mPowered IT Difference
The Extra Scoop Experience
The Extra Scoop is the book we wrote on customer service. It’s about a higher level of service and some extras you wouldn’t normally expect, but certainly deserve.
Like a doctor that examines you before writing a prescription, we will never sell you any IT support or services without first listening to the issues you are having and then understanding your goals. Only then will we customize a solution for you and your organization, regardless of its size.
Keep Your Technology
We “love you as you are.” We will never require you to overhaul your network or otherwise spend a lot of money just to do business with us. We are happy to help you with your current environment while we learn about your company, your budget, and associated risks. Anything to the contrary is a disservice to you.
Beginning with our consultative engagement approach, from onboarding, to your ongoing support and service, we will have open communication through all assigned levels of our organization. “Communicate! Communicate! Communicate!” are three of our core values!
We value and care about every customer we support. You’ll know that any issue or question you might have is important to us. We treat every customer and team member in a friendly, professional manner.
When we make a mistake, we will own it, correct whatever is necessary and embrace the opportunity to learn and grow.
We respond and get to work on every issue as expediently as possible and within reasonable time frames relative to the urgency and severity of the issue.
We do everything we can proactively to minimize downtime and interruptions to your business and productivity.
Real Cyber Security
We stay on top of cybersecurity trends and services so we can incorporate that information into our proprietary security profile, and review it with you for your business to keep it as safe as possible.
We use good judgment, critical thinking, and all available resources to pinpoint the root cause of problems and provide effective solutions.
Senior level staff members provide strategic, forward thinking guidance with respect to technology and how it can be used in your business. We consider your budget and objectives in providing recommendations and identifying risks.
We Wrote the Book on Customer Service
And we live it each day, with every customer, with every interaction.
The Extra Scoop
Rediscover the Art of Great Customer Service
by John Mamon, CEO, mPowered IT
To run a business, you must keep your customers happy. You not only have to anticipate their needs and meet them, you also should exceed their expectations – each and every time they come to you. The Extra Scoop will help your business rediscover the art of great customer service.
“It’s the book of the year for me!” – Laura Steward
Order now at ExtraScoops.com
Speaker for Business Events
mPowered IT CEO, John Mamon, can speak at your next company or business association event. John is an advocate for helping small businesses better understand their technology, and deliver a better customer experience.
Embracing the Cloud
Backup & Disaster Recovery
Outsourcing Technology Services
The Art of Customer Service
Call 678-389-6200 to schedule