The End of Skype for Business – What to do

If you use Microsoft’s Skype for Business, that service will be ending on July 31, 2021. Microsoft wants all customers to start using Microsoft Teams instead. Many of the more popular services of Skype are now available on Teams.

Microsoft says, “We’ve brought the key set of Skype for Business Online capabilities into Teams along with new voice, video, and meetings innovation. We encourage all Office 365 customers to start using Teams today, whether independently or side-by-side with Skype for Business.”

Starting September 1, 2019, if you’re an Office 365 customer, you’ll be directed to Microsoft Teams automatically.

If your business uses Skype, Microsoft’s FAQ page has very helpful information to help you transition, including these videos:

For more information visit FAQ – Transitioning from Skype to Microsoft Teams.

Capital One Data Breach Affects More Than 100 Million Customers

Capital One Data Breach Affects More Than 100 Million Customers and Small Businesses in The U.S. & 6 Million in Canada

On July 29, 2019, Capital One reported that their customers’ confidential information was compromised. This includes the Social Security and bank account numbers of more than 100 million people and small businesses in the U.S., along with 6 million in Canada.

Capital One Data Breach

The McLean, Virginia-based bank discovered the vulnerability in its system July 19 and immediately sought help from law enforcement to catch the perpetrator. They waited until July 29 to inform customers.

How Did The Hacker Get Into Capital One’s System?

According to court documents in the Capital One case, the hacker obtained this information by finding a misconfigured firewall on Capital One’s Amazon Web Services (AWS) cloud server.

Amazon said that AWS wasn’t compromised in any way. They say that the hacker gained access through a misconfiguration on the cloud server’s application, not through a vulnerability in its infrastructure.

Capital One says that they immediately fixed the configuration vulnerability that the individual exploited and promptly began working with federal law enforcement.

Who Breached Capital One’s Data?

Paige A. Thompson, a former software engineer in Seattle, is accused of stealing data from Capital One credit card applications.

Thompson was a systems engineer and an employee at Amazon Web Services from 2015 to 2016. In a statement, Amazon said that she left the company three years before the hack took place.

The FBI arrested Thompson on Monday, July 29 for the theft, which occurred between March 12 and July 17. Thompson made her initial appearance in U.S. District Court in Seattle and has been detained pending an August 1 hearing. Computer fraud and abuse are punishable by up to five years in prison and a $250,000 fine.

What Information Was Compromised?

Thompson stole information including credit scores and balances plus the Social Security numbers of about 140,000 customers and 80,000 linked bank account numbers of their secured credit card customers. For Capital One’s Canadian credit card customers, approximately 1 million Social Insurance Numbers were compromised.

The largest category of information obtained was that of consumers and small businesses when they applied for one of Capital One’s credit card products from 2005 through early 2019.

Capital One said, some of this information included names, addresses, phone numbers, email addresses, dates of birth and self-reported income.

Other data obtained included credit scores, limits, balances and transaction data from a total of 23 days during 2016, 2017 and 2018.

This is one of the top 10 largest data breaches ever, according to USA TODAY research.

What Is Capital One Saying About The Breach?

They will offer free credit monitoring services to those affected. Capital One said it was “unlikely that the information was used for fraud or disseminated by this individual” but committed to investigating the hack fully.

They’ve set up a consumer website about the breach at www.capitalone.com/facts2019 that you should refer to if you’re worried that your information was compromised.

Capital One expects that this hack will cost them approximately $100 million to $150 million in 2019.

What Should Capital One Customers Do?

If you’re a Capital One customer, you should check your account online. You should also freeze your credit through each of the three main credit bureaus: Experian, Equifax and TransUnion.

It’s important to remain vigilant. Businesses should sign up for Dark Web Scanning to detect whether your confidential business information is there for cybercriminals to use.

Prevention is always the best remedy. Ask your IT provider to ensure your that your firewall is properly configured and to continuously remotely monitor your network for intrusions.

LabCorp Data Breach: What We Know

Labcorp Data Breach

Are You One Of Many Affected By The LabCorp Data Breach?

Financial & Personal Information of 7.7 Million Exposed

Just yesterday we wrote about the Quest Diagnostics’ breach affecting nearly 12 million. Today we’re writing to tell you about a LabCorp breach affecting 7.7 million people. Both of these breaches were caused by a third-party; the American Medical Collection Agency (AMCA). AMCA provides billing collection services to both LabCorp and Quest Diagnostics.

AMCA has informed LabCorp that it is in the process of sending notices to approximately 200,000 LabCorp consumers whose credit card or bank account information may have been accessed. AMCA has not yet provided LabCorp with a list of the affected LabCorp consumers or more specific information about them.

In a filing with the U.S. Securities and Exchange Commission, LabCorp said the breach happened between August 1, 2018, and March 30, 2019.

A section of the filing reads:

“AMCA’s affected system also included credit card or bank account information that was provided by the consumer to AMCA for those who sought to pay their balance. LabCorp provided no ordered test, laboratory results, or diagnostic information to AMCA. AMCA has advised LabCorp that Social Security Numbers and insurance identification information are not stored or maintained for LabCorp consumers.”

The information included in the breached system includes:

  • Bank account information,
  • Credit card information,
  • First and last name,
  • Date of birth,
  • Address and phone,
  • Date of service and provider, and
  • Balance information.

Forensic experts are investigating the breach. It’s possible that the AMCA breach could impact other companies and millions of more consumers.

What Should You Do?

Anyone who was affected by the data breach should freeze their credit report to prevent criminals from opening credit card accounts in their name. They should also be concerned that their Social Security numbers were exposed.

If you believe that your information has been leaked, you can contact LabCorp customer service on their contact page.

Critical Update From Microsoft: Remote Desktop Services

Impacted Systems:

  • Windows Server 2003
  • Windows XP
  • Windows7
  • Windows Server 2008

Nonimpacted Systems:

  • Windows 10
  • Windows Server 2016
  • Windows Server 2019

If you are still using Windows Server 2003 or XP, Windows 7, Windows 2008 R2, or Windows 2008 you could be in trouble. A wormable virus may be coming your way. The virus is designated as CVE-2019-0708.

CVE-2019-0708

This means that the virus can get into your system without you doing anything like clicking a malicious link. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights without your knowledge.

What Should You Do?

Microsoft has released a critical update for their Remote Desktop Services that impacts multiple Windows versions. The patches are for devices and systems that are both in and out-of-support, which is rare for Microsoft to do. This shows the importance of these patches.

The update addresses the vulnerability by correcting how Remote Desktop Services handles connection requests. To apply the patches, go to the Microsoft Security Update Guide for in-support systems and KB4500705 for out-of-support systems.

Note: Clients & Customers on a valid managed services agreement are being taken care of and there is no immediate action for any computer, server or other devices under a valid managed services agreement.

Microsoft recommends that customers running one of these operating systems download and install the update as soon as possible.

Does This Mean Even Systems Without Support Can Get The Patch?

Yes, Microsoft is aware that some customers are running versions of Windows that no longer receive mainstream support. This means that you wouldn’t have received any security updates to protect your systems from the CVE-2019-0708 virus.

Given the potential impact on customers and their businesses, Microsoft decided to make security updates available for platforms that are no longer in mainstream support.

All Windows updates are available from the Microsoft Update Catalog.

What Should We Do Before We Apply The Update?

It’s recommended that you back up all of your important data first. If you have a reliable backup, if the patch creates problems you can still access your data. You should do this before you install any patches.

What If We Can’t Apply The Patches?

If you can’t apply the patch for your system there are other things that you can do:

  • If you don’t need the Remote Desktop Services, you can disable it.
  • Block the TCP port 3389 (this prevents unauthorized requests from the Internet).
  • Enable NLA (Network Level Authentication) for Windows 7 and Windows Server 2008.

Of course, the best thing to do is to contact your local IT services company. They’ll know exactly what to do.

What Is A Wormable Virus?

This means that any future malware that uses this vulnerability could propagate from one vulnerable computer to another. This is how similar malware like WannaCry spread around the world. Experts are worried that this flaw could be used to fuel a fast-moving malware threat like the WannaCry ransomware attacks of 2017.

Here’s what Simon Pope, director of incident response for the Microsoft Security Response Center tells us:

“This vulnerability is pre-authentication and requires no user interaction,” Pope said. “In other words, the vulnerability is ‘wormable,’ meaning that any future malware that exploits this vulnerability could propagate from vulnerable computer to vulnerable computer in a similar way as the WannaCry malware spread across the globe in 2017. It is important that affected systems are patched as quickly as possible to prevent such a scenario from happening.”

Have There Been Any Attacks Yet?

Microsoft said they haven’t found evidence of attacks against this dangerous security flaw. But one could happen at any time. Right now they are trying to prevent a serious, imminent threat with these patches.

Simon Pope goes on to say:

“While we have observed no exploitation of this vulnerability, it is highly likely that malicious actors will write an exploit for this vulnerability and incorporate it into their malware.”

What Does The Microsoft Remote Desktop Do?

You use the Microsoft Remote Desktop application to connect to a remote PC or virtual apps and desktops made available by your admin. You can control your desktop computer and all of its contents from another computer.

The app lets you connect to your desktop from wherever you are. The access to the remote desktop happens over the Internet or via another network. It lets you interact as if you were physically working from your desktop.

The Remote Desktop application also gives the “master” computer access to all of the contents on the remote computer.

What Else Should We Know?

If you had updated from Windows 7 to Windows 10 or from Windows Servers 2008/2008 R2 to Windows Server 2016 or 2019, you wouldn’t need to worry. This is why it’s essential to keep your systems up to date.

Soon, on January 14, 2020, support will come to an end for all Windows Server 2008, 2008 R2 equipment and the Windows 7 operating system.

If you’re still using these servers or operating system, it’s crucial to replace them now so that there’s no disruption to your daily operations or loss of data.

Any hardware or software product that reaches its end of life is a potential gateway for hackers to enter through. In addition to the security hazard, there are other reasons why it isn’t a good idea to keep using old equipment such as unresolvable outages.

Where Can We Get Help?

Contact us to ensure your Microsoft desktops and servers are secure and protected from unauthorized intrusions.

Microsoft Accounts Targeted For Months, Hackers Serve A Security Reminder

Microsoft Outlook Security Breach

Microsoft began notifying Outlook.com users of a 2019 security breach that occurred between January 1st and March 28th. Hackers were unintentionally given unauthorized access to some accounts, where they were then able to view subject lines, email addresses, and folder names. While no login details—including passwords—were directly accessed as part of this breach, Microsoft did warn users to reset their passwords.

Although the hackers could not view the actual content in the bodies of emails nor download attachments, this incident still represents a major—and disturbing—security incident. This breach serves as a reminder to every business to tighten up its security measures and protect its assets.

Use multi-factor authentication.

Do not leave this as an optional measure for your employees; require it. Multi-factor authentication uses more than one form of identity confirmation—this is the “multi-factor”—to prove the identity of the person attempting to access a particular platform—this is the “authentication.”

Depending on where in the product the Microsoft breach happened, multi-factor authentication could even have possibly prevented or limited the breach. In general, this authentication process adds a strong layer of security. Hackers don’t usually have both the password and the PIN, secret questions, or other ability to verify their identity.

When vetting which type of authentication to implement—if you have this option—consider using the one that is easiest for employees to have on hand, but hardest for others to get a hold of. Trying to make this relatively convenient for your employees will make it easier for them to comply, which will keep your business more secure. Multi-factor authentication is a measure that should go hand-in-hand with training your employees to use strong passwords.

Account for all devices—including mobile—in your security processes.

Very few companies still limit employee access to business assets strictly to desktops at work. There is a growing trend of employees being able to work remotely, even if it is not full-time. A recent study showed that as many as 70% of employees work remotely at least once a week. Whether working from home, a rented office space, or on-the-road, they are using their devices to log in from a distance, well beyond the secured confines of your office. This figure was accounting for full-time employees; contractors only increase the number of remote workers further.

The security processes implemented at your company needs to account for how all of your employees are accessing company resources. Email access on mobile devices is one of the most common ways in which employees take their work on-the-go, and so it’s a strong starting point for building out these protocols. Because confidential company information is being accessed on these devices via networks over which companies have no control, it is critical that both the email servers as well as the devices being used have robust security systems in place.

While new improvements continue to roll out to tackle these issues, solutions that work across all devices are the norm. Security software, as well as encryption tools, can help protect data regardless of the device, particularly when combined with encouraging employees to log-in via secure VPN networks. Cloud options for data storage are offered by providers with a menu of security options; it’s worth walking through your needs and investing in top-quality solutions.

Document your security processes.

With all of the work that goes into developing security processes, even more needs to be carried out to maintain their implementation and ensure that they remain up-to-date with new tech trends and emerging risks.

This is a vast and complex undertaking. All existing assets must be brought onto any updated infrastructure. Employees must be set-up for and onboarded to the security procedures, and checkpoints must be established so that their compliance may be monitored. Systems must be monitored for any breaches, as well as smoothly updated across all users and data to accommodate any new vulnerabilities that arose since the previous update. Different components, whether hardware (including different devices, such as mobile) or software, may experience issues with any updates. New members of the internal information technology must be introduced to the systems while existing members must stay abreast of any new developments; even team members working simultaneously on the same project must address potential communications issues.

Thorough documentation of processes helps achieve this by providing an objective record of the systems in place. This can be used for onboarding; for internal audits; for evaluating alternatives or potential improvements; and even for reviewing the source of vulnerabilities and providing accountability should an issue arise. This sort of record-keeping is an essential component of transparency in company policy and helps enforce quality control on internal processes. Of course, it must also be protected with the highest measure of security since it arguably contains “the keys to the castle.” Decentralizing its storage and scattering protected, encrypted components of it across multiple storage solutions can help protect company assets from the sort of large-scale breach that could otherwise bring your data assets to their knees.

And so, the large-scale Microsoft breach serves as a reminder that active vigilance must always be maintained over internet security, without relying entirely on one single individual, provider, or service. No single entity can be trusted to be entirely safe when major players like Microsoft are clearly vulnerable, despite the teams of brilliant engineers hired to implement safeguards and the millions of dollars invested in diverse preventive measures. Every business needs to be proactive in protecting itself through rigorous internal standards, ranging from staff training through the implementation of mandatory security precautions, to minimize the risk of vulnerabilities being exposed and exploited. Factoring in every employees’ data paths and employing multiple layers of overlapping security efforts at every step of the way—and documenting these processes for easy internal accountability and refinement—are critical for business informational security in this highly connected digital age.

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