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First Book Signing in Alpharetta for “The Extra Scoop”

Thank you to everyone who came out to support my first book signing on May 22. The event went well and there has been great positive feedback from industry leaders. A big thank you to the Greater North Fulton Chamber of Commerce for hosting it.

If you would like me to speak on customer service, and do a book signing at an event, please email me at


Learn more about “Extra Scoops” or Order Your Copy

Book Signing in Alpharetta for “The Extra Scoop” May 22

You’re all invited to my book signing May 22 in Alpharetta. My new book, The Extra Scoop: Rediscover the Art of Great Customer Service was released in April, and is an important read for anyone running a small business. You can gain a competitive edge and increase profitability, just by delivering better customer service. In this book you’ll discover:

  • How to create a memorable customer service experience in any industry
  • How to spin miss opportunities into wins that keep customers coming back
  • How to own up to a service failure when your business drops the ball
  • How having employees that act like owners improves customer satisfaction

Bad customer service has been making headlines lately. We all saw the United Airlines passenger dragged off the airplane, and ending up with a bloody face. That’s one of the worst possible examples of how to treat a paying customer. The CEO did not handle it well and dug a deeper public relations hole for the airline. The United Airlines story went viral, and heightened the awareness of how companies treat their customers. Following that story, more horrible customer service stories started circulating. That’s the last thing you want to happen to your industry and your business.

While it’s unlikely your business would ever treat a customer like United Airlines did, it’s very likely that you unintentionally do small things that put off a customer, causing them to never come back. Wouldn’t you like to avoid that?

Register for the Book Signing May 22 in Alpharetta, GA

Learn more about “Extra Scoops” or Order Your Copy

What Does Backup Protect Against?

There’s no way to predict the future, and Murphy’s Law tells us that anything that can go wrong will go wrong. If you don’t have a well-thought out recovery plan, your company’s data is teetering on the edge of a cliff without a safety net. Here are some of the scenarios where BDR (Backup and Disaster Recovery) proves to be most helpful:

User Error
We all make mistakes, like accidentally clicking a malicious link, dropping our computers, misplacing a mobile device or deleting something we intended to save. User error was cited as the leading cause of data loss in a 2015 Databarracks survey. Backup plays an important role in ensuring these mistakes don’t turn into serious problems.


Hardware Failure
Different hard drives, servers, desktops and other devices have varying life expectancies and refresh cycles, but hardware often fails. Whether it’s due to normal wear and tear, defects, or the unexplainable, businesses need to be prepared. BDR can help ensure that entire datasets are replicated and accessible should something suddenly stop working.


File Corruption & Software Failure
Software will also occasionally fail. Files and data can become corrupted and things may be deleted without warning. In addition to providing complete restores for entire machines, BDR allows for data recovery.


Natural Disasters and Extreme Weather
According to Climate Change Preparedness and the Small Business Sector, small businesses lose an average of $3,000 per day after closing due to a major storm. With the regularity of these events in certain locations and resulting power outages, small leaks and other less severe issues creating costly downtime, BDR is a no- brainer.


Insider Threats
If a disgruntled employee were to intentionally encrypt, delete, steal or corrupt sensitive information, having that data backed up ensures that it can be recovered and restored. This isn’t to say that BDR can necessarily prevent such behavior, but it helps to mitigate damage.


Viruses, malware and cybercrime – especially ransomware – are an increasingly dangerous threat today. The Ponemon Institute’s 2015 Cost of Cyber Crime Report claims that businesses saw an average of 160 successful cyber-attacks per week. BDR can help you save money when attacked.

Download the pdf: Types of Incidents and Disasters

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

Tech400 Technology Showcase – April 25, 2017

Join Us for a
Technology Showcase

See What’s Inside “The Cloud” 

Cloud Backup

Join us for appetizers, drinks, and a tour of the Peak 10 Alpharetta data center.

Have you ever contemplated what would happen to your business in the event of a disaster? You should! Tour the Peak 10 Alpharetta data center and experience the “cloud” for yourself. See just how secure it really is. (You’ll need a photo ID to check in.) Learn how a good disaster recovery plan can save your business from unexpected downtime, loss of revenue, and customer trust in the event of a network outage.

Tuesday, April 25, 2017
5:30 PM – 7:30 PM

Register Now!

Peak 10
12655 Edison Dr.
Alpharetta 30022
$10 Members/$20 Non-members

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

How to Cut Huge Capital Expenses Using Cloud Based Services

As a business owner, you may feel a little leery about trusting your IT network to “the cloud.” You’re used to having your servers physically present in some closet in the office. How can it be safe if it were located offsite in some remote place?

The truth is, you’re probably using a lot of cloud services without even realizing it. Microsoft’s Office 365 and many online file sharing solutions are cloud based.

Stay Current without Paying for Upgrades

Think about the last time you had to purchase network hardware. Maybe you don’t want to think about it because it was a stressful decision. It was likely a major capital expense that you knew would not last for more than a few years. Software upgrades can sometimes render hardware obsolete long before you’re ready to make that investment again.

One of the benefits of using cloud services is that you never have to worry about hardware maintenance, or how long the hardware will remain useful, or when to upgrade. That happens automatically, typically with no additional cost, and no stressful decisions. Your cloud computing provider is responsible for keeping their servers and other hardware updated – and they always will! It’s in their best interest. Sometimes, even software upgrades are included, depending on the program.

Are you ready to embrace the cloud? Currently 95% of businesses are using cloud services in some form. mPowered IT’s Embrace program for cloud services makes it easy and affordable to transition to cloud-based services so your business can immediately enjoy the safety, security and savings.

If you never again want to worry about the cost of upgrading hardware – or the cost of putting off those upgrades – call mPowered IT. We can help you with a custom solution that fits your exact business needs.

Call us at 678-389-6200 or contact us online.

Atlanta IT | IT Service & Support Atlanta | Computer Support Atlanta

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