by John Mamon | Oct 29, 2020 | IT Service Blog
Let us provide you a full picture of your company’s security posture and potential risk, so the employees who are the weakest link in your defense can become its strongest point of protection.
Cyber-Attacks Are On the Rise
90% of security breaches are inadvertent, unintentional, and caused by human error.
Because employees are the core of any business, they will be the main target for cyber criminals. Making sure your people stay up to date with cyber security knowledge, and teaching them to recognize threats, is imperative to the security of your business. The threat landscape is constantly evolving, and so should your approach to defense.
Train and Phish!
92.4% of malware is delivered via email.
An effective, ongoing internal security awareness program can help reduce your company’s vulnerability, turning the “weakest link” in your cyber defenses into its greatest strength.
Security awareness training and phishing simulations go hand in hand. Phishing has become very sophisticated and almost undetectable, as criminals have found ways to make their emails as realistic as possible. Phishing simulations test employees on how they would respond to a real-life phishing attack. We can send these mock attacks at staggered times, avoiding the “prairie dog effect” where employees warn one another of the email, for the best measurement of all employees’ awareness. We’ll track which employees have clicked on a phishing email, who has given away their password and who has ignored the email.
Once a learning gap is detected, we’ll deliver interactive educational videos to the most susceptible users. These easy-to-understand, short, and visually engaging training videos include an online quiz to verify the employee’s retention of the training content. Training can be delivered regularly, to reinforce the importance of every employee’s role in protecting your business.
For more, call us at 678-389-6200 or contact us online.
by John Mamon | Oct 27, 2020 | IT Service Blog
Digital credentials, such as usernames and passwords, connect you and your employees to critical business applications, as well as online services. Unfortunately, criminals know this – and that’s why digital credentials are among the most valuable assets found on the Dark Web.
A Dark and Dangerous Place
81% of hacking-related breaches leverage either stolen and/or weak passwords.
The Dark Web is made up of digital communities that sit on top of the Internet, and while there are legitimate purposes to the Dark Web, it is estimated that over 50% of all sites on the Dark Web are used for criminal activities, including the disclosure and sale of digital credentials. Far too often, companies that have had their credentials compromised and sold on the Dark Web don’t know it until they have been informed by law enforcement – but by then, it’s too late.
How Does This Happen?
43% of cyber-attacks are on SMBs.
When your employees use their work email on third party websites it makes your business vulnerable to a breach. With our Dark Web monitoring, we can detect if your company is at risk due to exposed credentials on those websites.
What you can do to protect your business.
60% of SMBs will go out of business within 6 months of a cyber incident.
By utilizing our Dark Web security services, a combination of human and sophisticated Dark Web Intelligence with search capabilities, you are able to identify, analyze and proactively monitor for your organization’s compromised or stolen employee and customer data.
For more, call us at 678-389-6200 or contact us online.
by John Mamon | Oct 22, 2020 | IT Service Blog
The cloud-based phone system gives your small business a professional boost while saving you time, effort and money. VoIP is a type of communication technology that allows you to make phone calls using an internet connection rather than traditional analog phone lines. VoIP is transmitted through traditional phones, smartphone apps, computer software and specific VoIP-enabled phones.
Landlines are no match against VoIP if you prefer having more control over your calling experience. VoIP set up and running costs are significantly lower than landlines. When using VoIP it’s easier and more inexpensive to scale as your business grows while landlines would require additional phone sets and wired phone lines in order to scale.
Facts About VoIP vs Landlines
- VoIP comes with features that you cannot even think of getting with a landline. Call recording, mobility and portability, voicemail to email messaging, and anonymous call rejection are just a few examples of the popular features and benefits from today’s VoIP phone systems.
- In terms of cost, VoIP beats landlines by a landslide. Shifting to VoIP can give your small business an edge over competitors that are still using traditional systems.
- Landlines are becoming obsolete. VoIP is where the telecom sector is investing heavily and is far more reliable in terms of call connectivity and long-term reliability.
- Landline technology is soon to be a thing of the past. The Internet is here to stay, and so is VoIP.
For more, call us at 678-389-6200 or contact us online.
by John Mamon | Oct 20, 2020 | IT Service Blog
Managed IT Service Providers (MSPs) help small businesses compete, stay secure and avoid downtime by providing outstanding service, navigate emerging technologies and mitigate cyber security risks.
Let us help you identify the warning signals and what to look for in your next MSP.
Reason #1 – Response to issues is routinely slow
Ask Yourself:
- Does your IT support provider respond quickly to your IT issues/problems/needs?
- Does slow response time impact you and your business?
- How would a faster response time make a difference to your business?
Reason #2 – Remediation of issues is often ineffective (takes multiple call backs to resolve)
Ask Yourself:
- Are your IT issues resolved effectively or does it require multiple call backs to resolve your IT challenges?
- How does ineffective remediation of your issues impact your business?
- What difference would quick and effective remediation make to your business?
Reason #3 – There has been major ‘downtime’ or degraded performance for a period of time.
Ask Yourself:
- Have you experienced downtime or any major issues lately?
- Have you experienced security breaches or virus issues?
- How does downtime impact you, your employees, and your business’s bottom line?
Reason #4 – There is a breach of obligation by the IT provider (not doing what they said they would) like:
- Patching isn’t getting done
- Backups aren’t working and or you have no idea if they’d work when you need them
- Not monitoring the systems
Ask yourself:
- Have you had problems with back-ups not working?
- Is patching not getting done?
- Do you have issues that should have been prevented with proactive monitoring?
- When was the last time your backup was tested? How does this impact you?
- How do these issues impact your business?
Reasons #5 – There is a lack of value (or more value elsewhere)
Ask yourself:
- Are you sure you are getting all you can from the money you are spending on IT?
- Has your current IT provider helped you from a budgeting perspective?
- Do they provide value at the executive level?
Reason #6 – There is a major problem with communication
Ask yourself:
- Would you say that your IT provider is a close partner, genuinely concerned with the success of your business?
- Does your IT provider regularly communicate with you on a proactive basis – not just for support issues?
- Could your relationship with your IT provider be improved?
- What difference would a better relationship make to you?
For more, call us at 678-389-6200 or contact us online.
by John Mamon | Oct 14, 2020 | IT Service Blog
Businesses of all sizes are embracing cloud technology because of the unprecedented flexibility, scalability, security and overall cost savings. Adopting a cloud-based IT network is fast becoming necessary to keep a competitive edge.
Currently, 95% of businesses are using the cloud in some form. It keeps your employees more connected, your computer network more secure, and it lowers costs and controls capital expenditures. Imagine how much more predictable your business expenses would be knowing you’d never have to make a large capital expenditure for new servers, or worry that your technology is becoming outdated.
4 reasons cloud computing is great for Small Business
Flexible Access – The cloud can be accessed through multiple device platforms and locations. The common platform examples are smartphone, tablet, laptop or desktop.
Scalability – It is much quicker and cost effective to scale up or down with a cloud solution.
Security – Servers are kept in a highly secured facility, protected from intrusion, cyber-attacks, power outages and natural disasters. Your data is safer in the cloud than in your building, where it’s vulnerable to damage, hackers and employee theft.
Cost Reduction – You pay only for services you need now, not for technology to accommodate future growth or change. Services scale up or down as your business needs evolve, so you never buy into technology you won’t need.
For more, call us at 678-389-6200 or contact us online.
by John Mamon | Oct 13, 2020 | IT Service Blog
Sometimes IT is treated like a secondary concern by small business owners, until there’s a meltdown, like a server crashing or email going offline. That’s when business owners suddenly see the value in IT support. Getting reliable IT support for your company BEFORE a meltdown will keep your business running smoothly, securely and in the long term, grown your business.
5 Ways mPowered IT Improves SMB Profits & Productivity
- Maximize Security and Safety
If you don’t have proactive security measures in place to protect your IT network, it’s only a matter of time before it will be attacked. mPowered IT can monitor and manage your business systems to ensure your data is safe.
- Higher Client Satisfaction
When your network and systems are proactively maintained (and not interrupted by glitches and outages) you and your employees are better equipped to meet the needs of your customers. Better customer service and support will improve client satisfaction, which will ultimately lead to higher levels of customer retention.
- Stay Productive and Decrease Downtime
We provide true proactive monitoring, constantly checking over 2,000 service points in your company’s network. When we see an alert, even if it’s in the middle of the night, we address it right away. So when the business day starts, everything is functioning. You and your employees can get right to work without even knowing there was an issue.
- Cost Savings
We provide our services for a fixed monthly fee, which means you can set your annual budget with confidence. Because we work to proactively keep your systems operational, the fewer problems you have the more profitable we are. And that’s a win-win. What business wouldn’t want to have a trouble-free computer network?
- Unlimited Consulting
We work as a key member of your management team, guiding you on technology decisions that are in the best interest of your unique business. We don’t have an incentive to sell you on any system or technology – we are not in the business to sell technology. We’re free to advise on the technologies that will keep your costs aligned with your business needs and budget. Providing good consultation is what keeps us happy and ultimately help your business grow.
For more, call us at 678-389-6200 or contact us online.
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