Get a Remarkably Better
IT Support Experience

From the IT company that wrote the book on customer service.

Smiling customer support person with headset

Get a Remarkably Better IT Support Experience

From the IT company that wrote the book on customer service.

Get the Extra Scoop Experience

mPowered IT Founder & CEO, John Mamon, noticed the general decline in customer service over the past few decades. His own industry is known to be lacking in this area – something he set out to change.

He built mPowered IT on solid principles of service and customer relationships that he developed over many years. He wrote The Extra Scoop: Rediscover the Art of Great Customer Service as guide to for all businesses to use to ensure happier customers.

What is The Extra Scoop? There's more to it, but in short, it's giving more than the customer expects.

Excerpt from the book:

You can create a truly memorable Customer experience two ways: by exceeding expectations or by failing to meet them. There is nothing in between.

The Extra Scoop by John Mamon image of book

Chapter 1 Extra Scoop

Be obsessive about Customer Service. Know that every Customer is priceless and treat them as such.

Chapter 6 Extra Scoop

How the Customer feels when the transaction is over is the only thing that matters—nothing else.

Chapter 8 Extra Scoop

Be so good at Customer Service that any employee might be perceived as the owner.

Is this how your current IT service provider has been treating you?

mPowered IT Landing Page Graphics and Assets_Customer Service Image

We'll let you in on a little industry secret...

Generally speaking, all IT companies have technical knowledge and expertise. The differences are in the structure and price of their services, and how they deliver them to you. The pricing may be fairly clear before you hire, but the delivery is often an unknown until you call for support.

If pricing is based on fixes, there's little incentive to get to the root cause of issues, so you can expect a lot of service calls. Our pricing is aligned with your business goals – we both do better when you have fewer issues.

How you receive your services – the responsiveness, communication, and sincere desire to help your business – is what matters most. When you have an IT company that works with you like a partner, you can trust your systems and focus on your business.

Schedule a Consultation

Get a Remarkably Better
IT Support Experience

From the IT company that wrote the book on customer service.