Five things you can absolutely count on with mPowered IT Support
PROACTIVE
MONITORING
24 / 7 / 365
to prevent problems
RESPONSE IN 15 MINUTES OR LESS
to every
service request
FIXED RIGHT THE FIRST TIME
so you don't have the same issue again
FAIR & PREDICTABLE
PRICING
with no
ugly surprises
THE BEST IT EXPERIENCE
or we will find you another provider
Choosing the wrong Managed Services Provider (MSP) can cost you business.
Use this checklist to help you find the right provider.
Compare the mPowered IT Experience
to Ordinary Managed Services Providers
mPowered IT ENABLE Program | Other MSPs | IT Staff | |
| |||
Real 24/7 monitoring of over 2,000 points within your company's network. | Yes | Nope | Nearly impossible |
Warnings & alerts addressed 24/7 | Definitely | Doesn't happen | Never |
| |||
Calls answered by American IT Engineers | Always | Often outsourced to foreign country | Probably |
Customer service | Beyond excellent | Frustrating | Ok when available |
Consulting | Unlimited | Added cost | Qualified? |
Consultant | Business person | Technician | Not objective |
Motivated to keep technology aligned with business needs | Purely | If it's profitable | Maybe |
Fee model | Fixed monthly | Hourly or fixed | Salary & benefits |
Predictable & affordable | Always | Could be unpredictable | Yes |
Major incidents | No added service cost | Can blow the budget | Will need outside help |
Incentive | Most profitable when systems work | Could be more profitable when systems have issues | Whatever, it's a paycheck |
Real 24/7 Monitoring and Servicing
We provide true proactive monitoring, constantly checking over 2,000 service points in your company’s network. When we see an alert, even if it’s in the middle of the night, we address it right away. So when the business day starts, everything is functioning. Your employees can get right to work without even knowing there was an issue. When your IT is secure and operates seamlessly, it removes barriers and distractions, allowing your team to focus on their tasks without interruption. This seamless operation not only resolves current issues swiftly but also creates an environment where productivity can thrive. There's no limit to how far you can leap when your IT infrastructure supports and empowers your employees to reach their full potential.
By ensuring both security and smooth functionality, high-level IT service enables your team to perform at their best, driving innovation and efficiency across the board.
Other Managed Services Providers:
Most provide “monitoring” but it’s reactive. So if a problem arises in your network after hours, your MSP won’t even be aware of it until the next business day. It may take hours to fix, which could mean disruption of workflow, communications, sales or other vital business operation.
Staff IT Service Person:
Unless your business has a high tech monitoring system, a staff IT person can’t be proactive. No one will know there’s an issue until an employee discovers something’s not working. Work is generally disrupted before problems can be identified and addressed.
Friendly Help Desk Staffed by American IT Engineers
We believe a help desk should be easy for any employee to use. We hire only American IT engineers, who know how to explain things in simple terms, and want to help you solve the problem. One of our core values is providing our customers with an excellent experience with every call. Think of our help desk as a frustration-free zone!
But how does this responsive IT support contribute to achieving your business objectives? It's simple: IT problems are business problems. When IT issues arise, they can severely impact your productivity and ability to grow. By ensuring that your tech stack works seamlessly and day-to-day operations go smoothly, we help enhance your operational efficiency. This proactive approach doesn't just solve immediate problems; it lays the groundwork for scalable, reliable IT that supports your long-term business goals.
Other Managed Services Providers:
Many outsource their help desk to foreign countries, where you have to seek help from someone who is difficult to understand, either due to language barriers or their use of overly technical jargon, or both. That person is usually under pressure to get you off the phone as quickly as possible, rather than patiently working with you to solve your problem.
Staff IT Service Person:
You’ll get in-person help, but that person may have multiple responsibilities, and may be unable to keep up with yoru needs. When the staff IT person is out of the office for sick days, vacation, or even lunch, there is no one to address questions or issues.
Do you want problems fixed – or problems avoided?
For proactive IT service and support, fewer network issues,
and less downtime, you want mPowered IT.
Unlimited IT Consulting
We work as a key member of your management team, guiding you on technology decisions that are in the best interest of your unique business. We don’t have an incentive to sell you on any system or technology – we are not in business to sell technology. We’re free to advise on the technologies that will keep your costs aligned with your business needs and budget.
Other Managed Services Providers:
Consulting may cost extra, and your consultation may be from a technician, not a business person who has a management perspective, taking your goals and budget into consideration. Many MSPs also sell technology, so they have a profit incentive to sell you on specific systems, which may or may not be what’s ideal for your small business.
Staff IT Service Person:
They usually lack the business acumen to make sound recommendations. They are more likely to recommend the system they know and love, rather than what is best for your business.
Cost Savings
We provide our services for a fixed monthly fee, which means you can set your annual budget with confidence. Because we work to proactively keep your systems operational, the fewer problems you have, the more profitable we are. And that’s a win-win. What business wouldn’t want to have a trouble-free computer network?
Other Managed Services Providers:
Hourly-based MSPs profit from your computer issues, so expect a lot of service calls. A major network issue can blow your budget. Many MSPs have no real incentive to fix root issues – they don’t mind repairing the same problems over and over again.
Staff IT Service Person:
The salary and benefits may cost more than our fixed fee, and this person can’t provide 24/7 monitoring to prevent issues, or handle multiple issues at a time. And, if there’s a major incident, they’ll need to call in third party help, which will cost more. It’s less expensive to just have the mPowered IT team working for you 24/7 for a fixed monthly fee.