IT SERVICE & SUPPORT
FOR MEDICAL PRACTICES
Get the mPowered IT Experience for Your Atlanta Medical Practice
Your practice needs an IT Business Associate who understands HIPAA.
Your IT provider is considered a business associate under HIPAA, and must understand and follow HIPAA requirements. mPowered IT takes your practice network and patient data security very seriously. We proactively keep your systems up and running and secure your network against all types of threats.
Six things your medical practice can count on with mPowered IT Support
HIPAA COMPLIANCE
with your network and systems
PROACTIVE MONITORING
24 / 7 / 365
to prevent problems
RESPONSE IN 15 MINUTES OR LESS
to every
service request
FIXED RIGHT THE FIRST TIME
so you don't have the same issue again
FAIR & PREDICTABLE
PRICING
with no ugly surprises
THE BEST IT EXPERIENCE
or we will find you another provider
Compare the mPowered IT Experience to Ordinary Managed Services Providers
mPowered IT ENABLE Program | Other MSPs | IT Staff | |
| |||
Real 24/7 monitoring of over 2,000 points within your company's network. | Yes | Nope | Nearly impossible |
Warnings & alerts addressed 24/7 | Definitely | Doesn't happen | Never |
| |||
Calls answered by American IT Engineers | Always | Often outsourced to foreign country | Probably |
Customer service | Beyond excellent | Frustrating | Ok when available |
Consulting | Unlimited | Added cost | Qualified? |
Consultant | Business person | Technician | Not objective |
Motivated to keep technology aligned with business needs | Purely | If it's profitable | Maybe |
Fee model | Fixed monthly | Hourly or fixed | Salary & benefits |
Predictable & affordable | Always | Could be unpredictable | Yes |
Major incidents | No added service cost | Can blow the budget | Will need outside help |
Incentive | Most profitable when systems work | Could be more profitable when systems have issues | Whatever, it's a paycheck |
Real 24/7 Monitoring and Servicing
mPowered IT:
We provide true proactive monitoring, constantly checking over 2,000 service points in your insurance agency’s network. When we see an alert, even if it’s in the middle of the night, we address it right away. So when the business day starts, everything is functioning. Your employees can get right to work without even knowing there was an issue.
Other Managed Services Providers:
Most provide “monitoring” but it’s reactive. So if a problem arises in your network after hours, your MSP won’t even be aware of it until the next business day. It may take hours to fix, which could mean disruption of workflow, communications, sales or other vital business operation.
Staff IT Service Person:
Unless your medical practice has a high tech monitoring system, a staff IT person can’t be proactive. No one will know there’s an issue until an employee discovers something’s not working. Work is generally disrupted before problems can be identified and addressed.
Friendly Help Desk Staffed By American IT Engineers
mPowered IT:
We believe a help desk should be easy for any employee to use. We hire only American IT engineers, who know how to explain things in simple terms, and want to help you solve the problem. One of our core values is providing our customers with an excellent experience with every call. Think of our help desk as a frustration-free zone!
Other Managed Services Providers:
Many outsource their help desk to foreign countries, where you have to seek help from someone who is difficult to understand, either due to language barriers or their use of overly technical jargon, or both. That person is usually under pressure to get you off the phone as quickly as possible, rather than patiently working with you to solve your problem.
Staff IT Service Person:
You’ll get in-person help, but that person may have multiple responsibilities, and may be unable to keep up with yoru needs. When the staff IT person is out of the office for sick days, vacation, or even lunch, there is no one to address questions or issues.
HIPAA Requirements
mPowered IT:
We stay up to date on HIPAA compliance from a mandate and technology perspective. We know the levels of privacy and security your medical practice is required to have. Enrolling in our Embrace HIPAA Compliance program gives you the help and guidance to become compliant if you aren’t currently. If you were ever audited, you will have the documentation you need for compliance at your fingertips.
Other Managed Services Providers:
Most MSPs have broad, general practices for privacy and security, but may not have specific knowledge of HIPAA requirement. HIPAA has its own specific rules, which may not be covered under general practices.
Staff IT Service Person:
You may get good support from your staff IT person, but they may not have the time to keep up with HIPAA compliance rules, or may not even realize that HIPAA has specific requirements they must follow. Even if they have the knowledge, they will often still need help compiling the information they need and procuring the requisite services.
Unlimited IT Consulting
mPowered IT:
We work as a key member of your practice management team, guiding you on technology decisions that are in the best interest of your unique practice. We don’t have an incentive to sell you on any system or technology – we are not in business to sell technology. We’re free to advise on the technologies that will keep your costs aligned with your practice needs and budget.
Other Managed Services Providers:
Consulting may cost extra, and your consultation may be from a technician, not a business person who has a management perspective, taking your goals and budget into consideration. Many MSPs also sell technology, so they have a profit incentive to sell you on specific systems, which may or may not be what’s ideal for your practice.
Staff IT Service Person:
They usually lack the business acumen to make sound recommendations. They are more likely to recommend the system they know and love, rather than what is best for your insurance agency.
Cost Savings
mPowered IT:
We provide our services for a fixed monthly fee, which means you can set your annual budget with confidence. Because we work to proactively keep your systems operational, the fewer problems you have, the more profitable we are. And that’s a win-win. What practice wouldn’t want to have a trouble-free computer network?
Other Managed Services Providers:
Hourly-based MSPs profit from your computer issues, so expect a lot of service calls. A major network issue can blow your budget. Many MSPs have no real incentive to fix root issues – they don’t mind repairing the same problems over and over again.
Staff IT Service Person:
The salary and benefits may cost more than our fixed fee, and this person can’t provide 24/7 monitoring to prevent issues, or handle multiple issues at a time. And, if there’s a major incident, they’ll need to call in third party help, which will cost more. It’s less expensive to just have the mPowered IT team working for you 24/7 for a fixed monthly fee.
Why mPowered IT Should Be Your Managed Services Provider
Do you want problems fixed – or problems avoided?
For proactive IT service & support, fewer network issues, and less downtime, you want mPowered IT.
Call 678-389-6200 or contact us online