IT Service & Support for Medical Practices

Get the mPowered IT Service Experience

Your practice needs an IT Business Associate who understands HIPAA.

Your IT provider is considered a business associate under HIPAA, and must understand and follow HIPAA requirements. mPowered IT takes your practice network and patient data security very seriously. We proactively keep your systems up and running and secure your network against all types of threats.

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Six things your medical practice can count on with mPowered IT Service

HIPAA compliance

Proactive monitoring 24/7/365

Response in 15 minutes or less

Fixed right the first time

Fair & predictable pricing

The best IT experience

Compare the mPowered IT Experience to Ordinary Managed Services Providers

Real 24/7 Monitoring and Servicing

mPowered IT We provide true proactive monitoring, constantly checking over 2,000 service points in your insurance agency’s network. When we see an alert, even if it’s in the middle of the night, we address it right away. So when the business day starts, everything is functioning. Your employees can get right to work without even knowing there was an issue.	Other Managed Services Providers Most provide “monitoring” but it’s reactive. So if a problem arises in your network after hours, your MSP won’t even be aware of it until the next business day. It may take hours to fix, which could mean disruption of workflow, communications, sales or other vital business operation. Staff IT Service Person Unless your insurance agency has a high tech monitoring system, a staff IT person can’t be proactive. No one will know there’s an issue until an employee discovers something’s not working. Work is generally disrupted before problems can be identified and addressed.

Friendly Help Desk Staffed by American IT Engineers

mPowered IT We believe a help desk should be easy for any employee to use. We hire only American IT engineers, who know how to explain things in simple terms, and want to help you solve the problem. One of our core values is providing our customers with an excellent experience with every call. Think of our help desk as a frustration-free zone!	Other Managed Services Providers Many outsource their help desk to foreign countries, where you have to seek help from someone who is difficult to understand, either due to language barriers or their use of overly technical jargon, or both. That person is usually under pressure to get you off the phone as quickly as possible, rather than patiently working with you to solve your problem. Staff IT Service Person You’ll get in-person help, but that person may have multiple responsibilities, and may be unable to keep up with yoru needs. When the staff IT person is out of the office for sick days, vacation, or even lunch, there is no one to address questions or issues.

HIPAA Requirements

mPowered IT We stay up to date on HIPAA compliance from a mandate and technology perspective. We know the levels of privacy and security your medical practice is required to have. Enrolling in our Embrace HIPAA Compliance program gives you the help and guidance to become compliant if you aren’t currently. If you were ever audited, you will have the documentation you need for compliance at your fingertips.	Other Managed Services Providers Most MSPs have broad, general practices for privacy and security, but may not have specific knowledge of HIPAA requirement. HIPAA has its own specific rules, which may not be covered under general practices. Staff IT Service Person You may get good support from your staff IT person, but they may not have the time to keep up with HIPAA compliance rules, or may not even realize that HIPAA has specific requirements they must follow. Even if they have the knowledge, they will often still need help compiling the information they need and procuring the requisite services.

Unlimited IT Consulting

mPowered IT We work as a key member of your practice management team, guiding you on technology decisions that are in the best interest of your unique practice. We don’t have an incentive to sell you on any system or technology – we are not in business to sell technology. We’re free to advise on the technologies that will keep your costs aligned with your practice needs and budget.	Other Managed Services Providers Consulting may cost extra, and your consultation may be from a technician, not a business person who has a management perspective, taking your goals and budget into consideration. Many MSPs also sell technology, so they have a profit incentive to sell you on specific systems, which may or may not be what’s ideal for your practice. Staff IT Service Person They usually lack the business acumen to make sound recommendations. They are more likely to recommend the system they know and love, rather than what is best for your insurance agency.

Cost Savings

mPowered IT We provide our services for a fixed monthly fee, which means you can set your annual budget with confidence. Because we work to proactively keep your systems operational, the fewer problems you have, the more profitable we are. And that’s a win-win. What practice wouldn’t want to have a trouble-free computer network?	Other Managed Services Providers Hourly-based MSPs profit from your computer issues, so expect a lot of service calls. A major network issue can blow your budget. Many MSPs have no real incentive to fix root issues – they don’t mind repairing the same problems over and over again. Staff IT Service Person The salary and benefits may cost more than our fixed fee, and this person can’t provide 24/7 monitoring to prevent issues, or handle multiple issues at a time. And, if there’s a major incident, they’ll need to call in third party help, which will cost more. It’s less expensive to just have the mPowered IT team working for you 24/7 for a fixed monthly fee.

	mPowered IT ENABLE Program	Other MSPs	IT Staff
MONITORING
Real 24/7 monitoring of over 2,000 points within your company's network.	Yes	Nope	Nearly impossible
Warnings & alerts addressed 24/7	Definitely	Doesn't happen	Never
HELP DESK
Calls answered by American IT Engineers	Always	Often outsourced to foreign country	Probably
Customer service	Beyond excellent	Frustrating	Ok when available
GUIDANCE
Consulting	Unlimited	Added cost	Qualified?
Consultant	Business person	Technician	Not objective
Motivated to keep technology aligned with business needs	Purely	If it's profitable	Maybe
COST
Fee model	Fixed monthly	Hourly or fixed	Salary & benefits
Predictable & affordable	Always	Could be unpredictable	Yes
Major incidents	No added service cost	Can blow the budget	Will need outside help
Incentive	Most profitable when systems work	Could be more profitable when systems have issues	Whatever, it's a paycheck