SERVICE IS FRUSTRATING
You're just not getting what you need and it doesn't seem like your business matters to them.
RESPONSE IS SLOW
They don't have a sense of urgency. They don't seem to understand how even a small computer issue can affect your business.
RESOLUTIONS ARE INEFFECTIVE
The problems get fixed but not really. You have to get the same problem fixed multiple times. Seems like the solutions are just bandaids, not true fixes.
TOO MUCH DOWNTIME
Something goes wrong more often than it seems it should, or your systems are performing poorly. Your networks just isn't reliable and it doesn't seem like there's anything that can be done about it.
POOR COMMUNICATION
It seems like the last thing your IT service provider wants to do it talk to you, keep you informed, answer questions, or even respond to a service request.
NO PROACTIVE THINKING
The whole relationship is just transactional. Fix what's broken. They aren't looking out for you, advising on your technology needs, helping your business.
FEES TOO HIGH
You're paying the same monthly fee as companies 10 times your size. It's barely affordable and doesn't really fit your needs.
NO SECURITY ASSURANCE
They say your network is secure, but you don't know for sure. You don't know if it can guard you against the next cyber threat.
