One of the biggest complaints I hear from businesses who use Managed Services Providers is the lack of urgency when something goes wrong. It can take hours to get a response after submitting a ticket, and then the fix can take days. Most companies are pretty happy with their MSP – until they submit that first ticket with a time-sensitive issue!
When something goes wrong, you want it fixed yesterday!
We actually do that. We monitor our clients’ systems and fix potential issues before they become a problem. So essentially, what would have been a problem today was fixed yesterday. Can your provider do that?
Now we’re not saying issues never arise – they occasionally do. And while no MSP can promise to solve every issue in a matter of minutes, we understand the urgency to get it fixed and act accordingly. At mPowered IT, we strive to respond to every ticket within 15 minutes. From there we quickly evaluate the “crisis level”, prioritize it, and give you an estimate of when the problem can be resolved.
What’s not fixed yesterday, we jump on today, and address the issue as soon as humanly possible!