If you like drama, we’re probably not the IT company you’d want!
Any issue with your company’s computer network sets the stage for drama. It can be as small as an employee not being able to access their email or a file they need – rendering them absolutely incapable of performing their job. It can be as big as a system crash that causes company-wide panic as…
Read More“It’s the Book of the Year for Me!”
I had a wonderful opportunity Monday to be on Laura Steward’s I Heart Radio live show and podcast, It’s All About the Questions. She had read my book, The Extra Scoop, and said, “It’s the book of the year for me!” She even dubbed me Captain Customer Service! Like many of us, she has had those rare…
Read MoreOutsourcing Can Lower Your IT Costs
Most small businesses are able to reduce – or at least control – their cost for IT service and support by outsourcing. When your IT person is an employee, you pay salary, benefits, ongoing training, overtime, vacation and sick days. Then you have to pay more to cover services when your IT person is out…
Read MoreYour Next Network Attack Could Be an Inside Job
Most small businesses are vulnerable to security breaches because they’re an easy target – they don’t have adequate protections in place. And many who do take proper security measures assume that threats to their network are going to be from some unknown evil hacke Sadly, many successful attacks on computer networks were done by insiders…
Read MoreBetter IT Knowledge, Availability & Efficiency
Small business often rely on the the most “tech savvy” employee to handle and troubleshoot the computers and servers. Once that person reaches his or her limits, especially as the company grows, it becomes painfully obvious that they need a real IT person. So is it better to hire a good solid IT person or to…
Read MoreFirst Book Signing in Alpharetta for “The Extra Scoop”
Thank you to everyone who came out to support my first book signing on May 22. The event went well and there has been great positive feedback from industry leaders. A big thank you to the Greater North Fulton Chamber of Commerce for hosting it. If you would like me to speak on customer service, and…
Read MoreWhat Does Backup Protect Against?
There’s no way to predict the future, and Murphy’s Law tells us that anything that can go wrong will go wrong. If you don’t have a well-thought out recovery plan, your company’s data is teetering on the edge of a cliff without a safety net. Here are some of the scenarios where BDR (Backup and…
Read MoreHow to Cut Huge Capital Expenses Using Cloud Based Services
As a business owner, you may feel a little leery about trusting your IT network to “the cloud.” You’re used to having your servers physically present in some closet in the office. How can it be safe if it were located offsite in some remote place? The truth is, you’re probably using a lot of…
Read MoreIT Support for Business: Choosing the Right Partner
Is Your IT Support a Headache or a True Partnership? Small businesses often choose to have a third party manage their IT services so they can focus on the big picture. Hiring a random IT service company because they are cheap or in close proximity to your office are the wrong reasons to select a partner…
Read MoremPowered IT Featured in North Fulton Chamber of Commerce Publication
mPowered IT was just featured in the North Fulton Chamber of Commerce magazine because if our partnerships we form with the small business clients we serve. Our focus is different from most IT Service and support companies. Many managed service providers are fix-it shops, but our focus is on ensuring our clients have and use…
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