What Does Backup Protect Against?

There’s no way to predict the future, and Murphy’s Law tells us that anything that can go wrong will go wrong. If you don’t have a well-thought out recovery plan, your company’s data is teetering on the edge of a cliff without a safety net. Here are some of the scenarios where BDR (Backup and Disaster Recovery) proves to be most helpful:

User Error
We all make mistakes, like accidentally clicking a malicious link, dropping our computers, misplacing a mobile device or deleting something we intended to save. User error was cited as the leading cause of data loss in a 2015 Databarracks survey. Backup plays an important role in ensuring these mistakes don’t turn into serious problems.

 

Hardware Failure
Different hard drives, servers, desktops and other devices have varying life expectancies and refresh cycles, but hardware often fails. Whether it’s due to normal wear and tear, defects, or the unexplainable, businesses need to be prepared. BDR can help ensure that entire datasets are replicated and accessible should something suddenly stop working.

 

File Corruption & Software Failure
Software will also occasionally fail. Files and data can become corrupted and things may be deleted without warning. In addition to providing complete restores for entire machines, BDR allows for data recovery.

 

Natural Disasters and Extreme Weather
According to Climate Change Preparedness and the Small Business Sector, small businesses lose an average of $3,000 per day after closing due to a major storm. With the regularity of these events in certain locations and resulting power outages, small leaks and other less severe issues creating costly downtime, BDR is a no- brainer.

 

Insider Threats
If a disgruntled employee were to intentionally encrypt, delete, steal or corrupt sensitive information, having that data backed up ensures that it can be recovered and restored. This isn’t to say that BDR can necessarily prevent such behavior, but it helps to mitigate damage.

 

Cybercrime
Viruses, malware and cybercrime – especially ransomware – are an increasingly dangerous threat today. The Ponemon Institute’s 2015 Cost of Cyber Crime Report claims that businesses saw an average of 160 successful cyber-attacks per week. BDR can help you save money when attacked.

Download the pdf: Types of Incidents and Disasters

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

Tech400 Technology Showcase – April 25, 2017

Join Us for a
Technology Showcase

See What’s Inside “The Cloud” 

Cloud Backup

Join us for appetizers, drinks, and a tour of the Peak 10 Alpharetta data center.

Have you ever contemplated what would happen to your business in the event of a disaster? You should! Tour the Peak 10 Alpharetta data center and experience the “cloud” for yourself. See just how secure it really is. (You’ll need a photo ID to check in.) Learn how a good disaster recovery plan can save your business from unexpected downtime, loss of revenue, and customer trust in the event of a network outage.

Tuesday, April 25, 2017
5:30 PM – 7:30 PM

Register Now!

Peak 10
12655 Edison Dr.
Alpharetta 30022
$10 Members/$20 Non-members

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

How to Cut Huge Capital Expenses Using Cloud Based Services

As a business owner, you may feel a little leery about trusting your IT network to “the cloud.” You’re used to having your servers physically present in some closet in the office. How can it be safe if it were located offsite in some remote place?

The truth is, you’re probably using a lot of cloud services without even realizing it. Microsoft’s Office 365 and many online file sharing solutions are cloud based.

Stay Current without Paying for Upgrades

Think about the last time you had to purchase network hardware. Maybe you don’t want to think about it because it was a stressful decision. It was likely a major capital expense that you knew would not last for more than a few years. Software upgrades can sometimes render hardware obsolete long before you’re ready to make that investment again.

One of the benefits of using cloud services is that you never have to worry about hardware maintenance, or how long the hardware will remain useful, or when to upgrade. That happens automatically, typically with no additional cost, and no stressful decisions. Your cloud computing provider is responsible for keeping their servers and other hardware updated – and they always will! It’s in their best interest. Sometimes, even software upgrades are included, depending on the program.

Are you ready to embrace the cloud? Currently 95% of businesses are using cloud services in some form. mPowered IT’s Embrace program for cloud services makes it easy and affordable to transition to cloud-based services so your business can immediately enjoy the safety, security and savings.

If you never again want to worry about the cost of upgrading hardware – or the cost of putting off those upgrades – call mPowered IT. We can help you with a custom solution that fits your exact business needs.

Call us at 678-389-6200 or contact us online.

Atlanta IT | IT Service & Support Atlanta | Computer Support Atlanta

Tech400 Cyber Symposium Breakfast – March 21, 2017

Join Us for the
4th Annual Cyber Symposium Breakfast

Cybercrime Trends:
How to Defend your Business & Family

What you’ll learn at this GNFCC Networking Event:

The Battleground is changing, what does the enemy look like?
Do you know the difference between a hustle, scam and hack?
What is the next wave of Cybercrime?
Why are all Industries a target?
What choices are there for defense?
Should I pay a Ransom demand to get my Data returned?
How much money should we spend on Cyber Security?
Why antivirus isn’t enough!

Tuesday, March 21, 2017
7:30 AM – 9:30 AM

Register Now

The Metropolitan Club
5895 Windward Parkway
Alpharetta 30005
$25 Members/$35 Non-members

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

IT Support for Business: Choosing the Right Partner

angry-business-guy

Is Your IT Support a Headache or a True Partnership?

Small businesses often choose to have a third party manage their IT services so they can focus on the big picture. Hiring a random IT service company because they are cheap or in close proximity to your office are the wrong reasons to select a partner and could create problems for you down the line.

If any of the problems and challenges below sound all too familiar, it might be time to switch to better IT service:

They’re Unavailable. Your business should be a priority to your IT managed services provider. If you find yourself constantly on hold, leaving unanswered messages, and being passed from person to person before you finally reach a representative, you’re not getting the service you deserve. You hired a third party to handle IT support to make your business run more smoothly—not to waste time on the phone.

They’re Not Flexible. When you’re working with an IT service they should be willing to collaborate with you to find a solution. They should treat every communication as a way to better understand your business’s unique set of needs and be looking for better ways to serve you.

You Have Recurring Problems. Your managed IT services provider should also help you avoid computer issues rather than simply respond when network errors occur. Fixing what’s broken is not the same thing as finding the root causes and correcting them – permanently.

You Get a One-Size-Fits-All-Response. An IT service that is disengaged with your business sends a form letter or a canned response that answers 10 common FAQs, none of which may apply to you. These are email cop-outs and result in completely inadequate customer service.

mPowered IT Works as Your Business Partner

Your IT structure is a vital part of your business, no matter what business you are in. It’s important to have an IT service provider who
understands that, and works to ensure that your computer network operates smoothly and securely, and is highly responsive should there ever be an issue. If your current IT provider isn’t working for you, or it is taking too much time and effort to get what you need, it’s time to switch to mPowered IT.

mPowered IT offers comprehensive IT service and support, cloud based services, network security and more. As part of your support services, mPowered IT works as a key member of your management team, guiding you on technology decisions that are in the best interest of your unique business. We can provide unbiased advice on the technologies that will keep your costs aligned with your business needs and budget.

For more information about partnering with mPowered IT, call us at 678-389-6200 or contact us online.

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

mPowered IT Featured in North Fulton Chamber of Commerce Publication

IT service technology partner

mPowered IT was just featured in the North Fulton Chamber of Commerce magazine because if our partnerships we form with the small business clients we serve. Our focus is different from most IT Service and support companies. Many managed service providers are fix-it shops, but our focus is on ensuring our clients have and use the technology that’s most appropriate for their needs, and of course, that it’s up and running well. As part of that mission CEO, John Mamon, chairs the GNFCC’s tech forum to help businesses better understand the technology that supports their mission.

Here are some excerpts from the article:

“We did a reboot on the Tech Forum for 2016 and have shifted our focus,” he said. “Our new mission is to enlighten and educate the Greater North Fulton business community on what’s going on in the world of technology

“Soon, your everyday home appliances will be talking on the Internet, and we are working to help educate and enlighten North Fulton businesses on the change that are coming in IT and what that means for them.”

Read the full article.

For more information about partnering with mPowered IT, call us at 678-389-6200 or contact us online.

Does Your Medical Office Have a Disaster Recovery Plan?

HIPAA Disaster Recovery PlanElectronic storage of medical records has proven to be beneficial for patients, doctors, and the environment, but it does come with potential security issues. Patient records must remain HIPAA compliant, even in a disaster. Patient records can be compromised by a natural disaster like a hurricane or flood, a system failure, or even human intrusion. It happens.

A HIPAA Disaster Recovery Plan is a Compliance Requirement!


A HIPAA disaster recovery plan is not an option, but a requirement, as defined within the HIPAA Contingency Plan standard in the Administrative Safeguards section of the HIPAA Security RuleHere is what is expected in a standard HIPAA disaster recovery plan:

  • A HIPAA-compliant disaster recovery plan must state how operations will be conducted in an emergency and which workforce members are responsible for carrying out those operations. The plan must also explain how data will be moved without violating HIPAA standards for privacy and security.
  • It must also explain how confidential data and safeguards for that data will be restored. Although HIPAA doesn’t specify exactly how to do this, it does note that failure to adequately recover from a disaster could lead to noncompliance. Failure to comply exposes officers of the organization to repercussions, such as fines or jail time.
  • Organizations must have an administrative authority in charge of managing and enforcing HIPAA compliance rules, regulations and efforts. There should be a clear set of guidelines in place regulating who is and isn’t permitted to access patient information. All access to sensitive data and systems should be monitored.

shutterstock_357282071Meeting all these HIPAA Disaster Recovery plan requirements may seem overwhelming, but mPowered IT can help with different options to help your practice mitigate risks and have a recovery plan.

Why risk noncompliance in a disaster, when you can prevent it? Call mPowered IT. We fully understand HIPAA compliance and ensure your medical office stays within it.

Call 678-389-6200, contact us online, or text IT911 to 72727

Is Your Small Business Vulnerable to Cyber Crime?

YES. In fact, your small business may be targeted specifically because it is small.ransomware-guy

Cybercrime targeting small businesses is on the rise. You may not suspect that your business is a target for cybercrime. It is. Hackers are not picky from who they steal from and your business is no exception.

The most common method hackers use is ransomware.

Here are three known ways hackers execute a ransomware attack:

1. After you discover you cannot open a file, you receive an email ransom note demanding a relatively small amount of money in exchange for a private key. The attacker warns that if the ransom is not paid by a certain date, the private key will be destroyed and the data will be lost forever.

2. You get duped into believing you are the subject of a police inquiry. After being informed that unlicensed software or illegal web content has been found on your company’s computer, you are given instructions for how to pay an electronic fine.

3. The malware surreptitiously encrypts the your data but does nothing else. In this approach, the data-napper anticipates that you will look on the Internet for how to fix the problem. The crooks make money by you selling anti-ransomware software on legitimate websites.

Luckily, we are well equipped to prevent ransomware and other cyber attacks. Enforce Managed Security protects your entire network against any type of threat, attack, shutdown or outage — saving you downtime, loss of revenue, lawsuits, and possible collapse.

Call 678-389-6200, contact us online, or text IT911 to 72727

Is Your Backup Method Working for You?

shutterstock_419539471We have all been there.
The moment of sheer panic, followed by dread. An important document goes missing for inexplicable reasons, or your computer shuts down taking your file with it. You remember saving, but as hard as you search, you can’t seem to recover it.

Defeated, you find yourself forced to scramble, push back important deadlines, and explain to your supervisor or client why the meeting, product, or service is going to be late. Everyone loses.

Having a secure backup method for your small business is essential.

Secure offsite cloud backupSpecifically, offsite data backup. A USB drive can easily be damaged or broken and takes time to load each file. CDs are simply outdated. Even automatic once-daily onsite backups are not enough – you could lose a whole day’s worth of data. Having quick access to most recent copies of your files saves time and money.

The best data backup solutions enable you to recover lost data fast, without disturbing your workflow. When there is a crisis, a data backup isn’t a luxury – it’s a necessity.

So what is your network relying on?

Most small business’s backup systems are inadequate, don’t address the most basic backup needs (restore time and restore points) and ignore some of the most common threats to your data.

The mPowered IT Ensure Program provides complete Backup & Disaster Recovery (BUDR) services so whatever disaster occurs to your network, your data is safe and available.

Call mPowered IT BEFORE You Lose Data!

Call 678-389-6200, contact us online, or text BackUsUp to 72727

Are you getting what you’re paying for?

If you’re like most business owners or managers, you’re paying a monthly fee for an IT service provider to make sure your network works, and you have support and backups in case it doesn’t.

In talking to business owners, we’ve discovered that many of them had learned that issues were not adequately fixed, or that their backup system really did not work. In other words, they were paying for services they were not actually receiving.

Unfortunately, the only way they discovered this was when the day came that something went terribly wrong, and adequate backups were not in place. Data was lost, and the business suffered.

It’s hard to know if your IT service provider is doing their job, especially if you’re not technical enough to even know what to ask. Here are two things you can ask your IT service provider, which will give you a clearer picture:

  1. When you fix a problem, are you also fixing the root issue? The answer should be yes. If they don’t address the root issues, the fixes will be temporary and the problems will resurface. If your provider is charging extra for service calls or tracking time against your allotted hours, they may not really have an incentive to fix root issues, since they get to bill you when there are problems to fix.
  2. How often is my network backed up? If the answer is once per day, you have reason to be concerned. That means you could lose an entire day of work if your network crashed – every business transaction, every project, every email. What you need is backups throughout the day, plus a virtual system to work from while your server is being repaired.

At mPowered IT, we work with you as a business partner, so our goals are aligned with yours. It’s much better for you when your network is secure and operating without issues, and it’s better for us too. When you work with mPowered IT, you get what you pay for, and so much more.

Call us at 678-389-6200 or contact us online.

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