Better IT Knowledge, Availability & Efficiency

Small business often rely on the the most “tech savvy” employee to handle and troubleshoot the computers and servers. Once that person reaches his or her limits, especially as the company grows, it becomes painfully obvious that they need a real IT person. So is it better to hire a good solid IT person or to outsource?

While a staff IT person has the advantage of being on site and on call at a moment’s notice, he or she may be quite limited in knowledge and resources. To get affordable IT staff, you may have to choose those with less experience. If they’re career minded, you will be the training ground and launchpad for them to later find a better-paying job at a bigger company. If they lack that kind of ambition, they may not be right for your company anyway.

An outsourced IT company, like mPowered IT, has a vast pool of experience and knowledge, and to survive and compete, must stay ahead of the technology curve. Rather than relying on the knowledge and experience of one person, or a few staff IT people, you have a whole company with a full range of resources. mPowered IT has connections across many manufacturers and vendors, and can leverage those connections to get solid answers to the most challenging issues.

Internal IT staff often have to be self-reliant, and when computer issues come up that are vexing, they’ll have to go through a learning process, often with no one to help. This can significantly slow down processes. By outsourcing, to a quality IT company, you get help from someone who routinely deals with vexing issues. There is no learning curve; the problem simply gets fixed.

An outsourced IT company is also always available. You’re never without IT support – even for a minute –  because your IT person got sick, went on a lunch break, or took a well-deserved vacation. An outsourced IT company like mPowered IT, has 24/7 availability as part of its business model. And unlike many IT companies, our motivation is to keep your systems up and running, so you don’t even have to call for support!

Call mPowered IT at 678-389-6200 to see how much time and money outsourcing can save your small business.

Next Reason: IT Objectivity!


Big IT is not just for Big Companies

If you’re a small to medium business, especially one that’s growing, you may be struggling with managing your computer network. Most companies start out managing it with the most tech-savvy person on staff, and later hiring someone specifically for that purpose. Considering how much your business depends on its servers, workstations, and network security, outsourcing your IT may be the one of the best business decisions you can make.

mPoweredIT_Ensure Backup & Recovery-Schools_IT guy doing maintenance in server room
Outsourcing can provide you with:

  • A web based ticketing system
  • Detailed service documentation of everything happening in your environment
  • Full network documentation and reporting
  • Inventory tracking
  • Automated application and script deployment
  • 24/7 Proactive System Monitoring and Alerting
  • Automated patching, security updates, and user permission monitoring

In other words, the IT services large companies use to keep their systems operational and secure, are available to small business, for a fraction of the cost of hiring IT staff. As a small business, you need greater efficiencies to be profitable, and nothing can zap your resources and slow you down like dealing with computer and network issues.

Call mPowered IT at 678-389-6200 to see how much time and money outsourcing can save your small business.

Next Reason: Knowledge!


First Book Signing in Alpharetta for “The Extra Scoop”

Thank you to everyone who came out to support my first book signing on May 22. The event went well and there has been great positive feedback from industry leaders. A big thank you to the Greater North Fulton Chamber of Commerce for hosting it.

If you would like me to speak on customer service, and do a book signing at an event, please email me at


Learn more about “Extra Scoops” or Order Your Copy

Book Signing in Alpharetta for “The Extra Scoop” May 22

You’re all invited to my book signing May 22 in Alpharetta. My new book, The Extra Scoop: Rediscover the Art of Great Customer Service was released in April, and is an important read for anyone running a small business. You can gain a competitive edge and increase profitability, just by delivering better customer service. In this book you’ll discover:

  • How to create a memorable customer service experience in any industry
  • How to spin miss opportunities into wins that keep customers coming back
  • How to own up to a service failure when your business drops the ball
  • How having employees that act like owners improves customer satisfaction

Bad customer service has been making headlines lately. We all saw the United Airlines passenger dragged off the airplane, and ending up with a bloody face. That’s one of the worst possible examples of how to treat a paying customer. The CEO did not handle it well and dug a deeper public relations hole for the airline. The United Airlines story went viral, and heightened the awareness of how companies treat their customers. Following that story, more horrible customer service stories started circulating. That’s the last thing you want to happen to your industry and your business.

While it’s unlikely your business would ever treat a customer like United Airlines did, it’s very likely that you unintentionally do small things that put off a customer, causing them to never come back. Wouldn’t you like to avoid that?

Register for the Book Signing May 22 in Alpharetta, GA

Learn more about “Extra Scoops” or Order Your Copy

What Does Backup Protect Against?

There’s no way to predict the future, and Murphy’s Law tells us that anything that can go wrong will go wrong. If you don’t have a well-thought out recovery plan, your company’s data is teetering on the edge of a cliff without a safety net. Here are some of the scenarios where BDR (Backup and Disaster Recovery) proves to be most helpful:

User Error
We all make mistakes, like accidentally clicking a malicious link, dropping our computers, misplacing a mobile device or deleting something we intended to save. User error was cited as the leading cause of data loss in a 2015 Databarracks survey. Backup plays an important role in ensuring these mistakes don’t turn into serious problems.


Hardware Failure
Different hard drives, servers, desktops and other devices have varying life expectancies and refresh cycles, but hardware often fails. Whether it’s due to normal wear and tear, defects, or the unexplainable, businesses need to be prepared. BDR can help ensure that entire datasets are replicated and accessible should something suddenly stop working.


File Corruption & Software Failure
Software will also occasionally fail. Files and data can become corrupted and things may be deleted without warning. In addition to providing complete restores for entire machines, BDR allows for data recovery.


Natural Disasters and Extreme Weather
According to Climate Change Preparedness and the Small Business Sector, small businesses lose an average of $3,000 per day after closing due to a major storm. With the regularity of these events in certain locations and resulting power outages, small leaks and other less severe issues creating costly downtime, BDR is a no- brainer.


Insider Threats
If a disgruntled employee were to intentionally encrypt, delete, steal or corrupt sensitive information, having that data backed up ensures that it can be recovered and restored. This isn’t to say that BDR can necessarily prevent such behavior, but it helps to mitigate damage.


Viruses, malware and cybercrime – especially ransomware – are an increasingly dangerous threat today. The Ponemon Institute’s 2015 Cost of Cyber Crime Report claims that businesses saw an average of 160 successful cyber-attacks per week. BDR can help you save money when attacked.

Download the pdf: Types of Incidents and Disasters

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

Tech400 Technology Showcase – April 25, 2017

Join Us for a
Technology Showcase

See What’s Inside “The Cloud” 

Cloud Backup

Join us for appetizers, drinks, and a tour of the Peak 10 Alpharetta data center.

Have you ever contemplated what would happen to your business in the event of a disaster? You should! Tour the Peak 10 Alpharetta data center and experience the “cloud” for yourself. See just how secure it really is. (You’ll need a photo ID to check in.) Learn how a good disaster recovery plan can save your business from unexpected downtime, loss of revenue, and customer trust in the event of a network outage.

Tuesday, April 25, 2017
5:30 PM – 7:30 PM

Register Now!

Peak 10
12655 Edison Dr.
Alpharetta 30022
$10 Members/$20 Non-members

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

How to Cut Huge Capital Expenses Using Cloud Based Services

As a business owner, you may feel a little leery about trusting your IT network to “the cloud.” You’re used to having your servers physically present in some closet in the office. How can it be safe if it were located offsite in some remote place?

The truth is, you’re probably using a lot of cloud services without even realizing it. Microsoft’s Office 365 and many online file sharing solutions are cloud based.

Stay Current without Paying for Upgrades

Think about the last time you had to purchase network hardware. Maybe you don’t want to think about it because it was a stressful decision. It was likely a major capital expense that you knew would not last for more than a few years. Software upgrades can sometimes render hardware obsolete long before you’re ready to make that investment again.

One of the benefits of using cloud services is that you never have to worry about hardware maintenance, or how long the hardware will remain useful, or when to upgrade. That happens automatically, typically with no additional cost, and no stressful decisions. Your cloud computing provider is responsible for keeping their servers and other hardware updated – and they always will! It’s in their best interest. Sometimes, even software upgrades are included, depending on the program.

Are you ready to embrace the cloud? Currently 95% of businesses are using cloud services in some form. mPowered IT’s Embrace program for cloud services makes it easy and affordable to transition to cloud-based services so your business can immediately enjoy the safety, security and savings.

If you never again want to worry about the cost of upgrading hardware – or the cost of putting off those upgrades – call mPowered IT. We can help you with a custom solution that fits your exact business needs.

Call us at 678-389-6200 or contact us online.

Atlanta IT | IT Service & Support Atlanta | Computer Support Atlanta

Tech400 Cyber Symposium Breakfast – March 21, 2017

Join Us for the
4th Annual Cyber Symposium Breakfast

Cybercrime Trends:
How to Defend your Business & Family

What you’ll learn at this GNFCC Networking Event:

The Battleground is changing, what does the enemy look like?
Do you know the difference between a hustle, scam and hack?
What is the next wave of Cybercrime?
Why are all Industries a target?
What choices are there for defense?
Should I pay a Ransom demand to get my Data returned?
How much money should we spend on Cyber Security?
Why antivirus isn’t enough!

Tuesday, March 21, 2017
7:30 AM – 9:30 AM

Register Now

The Metropolitan Club
5895 Windward Parkway
Alpharetta 30005
$25 Members/$35 Non-members

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

IT Support for Business: Choosing the Right Partner


Is Your IT Support a Headache or a True Partnership?

Small businesses often choose to have a third party manage their IT services so they can focus on the big picture. Hiring a random IT service company because they are cheap or in close proximity to your office are the wrong reasons to select a partner and could create problems for you down the line.

If any of the problems and challenges below sound all too familiar, it might be time to switch to better IT service:

They’re Unavailable. Your business should be a priority to your IT managed services provider. If you find yourself constantly on hold, leaving unanswered messages, and being passed from person to person before you finally reach a representative, you’re not getting the service you deserve. You hired a third party to handle IT support to make your business run more smoothly—not to waste time on the phone.

They’re Not Flexible. When you’re working with an IT service they should be willing to collaborate with you to find a solution. They should treat every communication as a way to better understand your business’s unique set of needs and be looking for better ways to serve you.

You Have Recurring Problems. Your managed IT services provider should also help you avoid computer issues rather than simply respond when network errors occur. Fixing what’s broken is not the same thing as finding the root causes and correcting them – permanently.

You Get a One-Size-Fits-All-Response. An IT service that is disengaged with your business sends a form letter or a canned response that answers 10 common FAQs, none of which may apply to you. These are email cop-outs and result in completely inadequate customer service.

mPowered IT Works as Your Business Partner

Your IT structure is a vital part of your business, no matter what business you are in. It’s important to have an IT service provider who
understands that, and works to ensure that your computer network operates smoothly and securely, and is highly responsive should there ever be an issue. If your current IT provider isn’t working for you, or it is taking too much time and effort to get what you need, it’s time to switch to mPowered IT.

mPowered IT offers comprehensive IT service and support, cloud based services, network security and more. As part of your support services, mPowered IT works as a key member of your management team, guiding you on technology decisions that are in the best interest of your unique business. We can provide unbiased advice on the technologies that will keep your costs aligned with your business needs and budget.

For more information about partnering with mPowered IT, call us at 678-389-6200 or contact us online.

Atlanta IT | IT Support Atlanta | Computer Support Atlanta

mPowered IT Featured in North Fulton Chamber of Commerce Publication

IT service technology partner

mPowered IT was just featured in the North Fulton Chamber of Commerce magazine because if our partnerships we form with the small business clients we serve. Our focus is different from most IT Service and support companies. Many managed service providers are fix-it shops, but our focus is on ensuring our clients have and use the technology that’s most appropriate for their needs, and of course, that it’s up and running well. As part of that mission CEO, John Mamon, chairs the GNFCC’s tech forum to help businesses better understand the technology that supports their mission.

Here are some excerpts from the article:

“We did a reboot on the Tech Forum for 2016 and have shifted our focus,” he said. “Our new mission is to enlighten and educate the Greater North Fulton business community on what’s going on in the world of technology

“Soon, your everyday home appliances will be talking on the Internet, and we are working to help educate and enlighten North Fulton businesses on the change that are coming in IT and what that means for them.”

Read the full article.

For more information about partnering with mPowered IT, call us at 678-389-6200 or contact us online.

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