Atlanta Managed IT Services FAQs

What size businesses does mPowered IT support?
We focus on small to mid-sized organizations, typically 10–300 users. That range lets us deliver right-sized tooling, security, and support while staying flexible as you scale or add locations.

Do you offer a free IT assessment or network audit?
Yes. We provide a no-obligation assessment that reviews your endpoints, network, security posture, backup status, and licensing. You’ll get a clear findings report and a prioritized action plan.

How fast can you onboard a new client?
Most clients onboard in 2–4 weeks, depending on complexity and documentation. We start Day 1 with credentials intake and monitoring/backup deployment, then standardize settings and complete a 30-, 60-, and 90-day hardening plan.

Services & scope

What’s included in your managed IT services plan?
Core inclusions typically cover help desk, endpoint/server management, patching, 24/7 monitoring/alerting, AV/EDR, backup oversight, basic security policies, and vendor coordination. Advanced security, projects, and compliance services can be added as needed.

Do you offer 24/7 help desk support?
We provide 24/7 monitoring and after-hours emergency support options. Standard help desk operates during business hours with priority escalation for critical incidents; full 24/7 coverage can be added by plan.

Do you provide on-site support in Atlanta and nearby suburbs?
Yes. We’re local to the Atlanta metro (including Roswell, Alpharetta, Sandy Springs, Marietta, and surrounding areas). Remote fixes resolve most issues; urgent onsite dispatch is available when hands-on work is required.

SLAs & pricing

What are your response and resolution times?
Response and resolution are defined in your SLA and tied to priority. Critical outages are triaged first; standard tickets queue behind emergencies. You’ll see time targets and escalation paths in your agreement.

How do you price managed IT?
We typically price per user per month, which covers managed endpoints and core services. Projects (migrations, rollouts), specialized security, and new hardware/software are scoped separately with transparent estimates.

Security & compliance

How do you protect our business from ransomware and phishing?
We combine layered security: endpoint protection/EDR, email security, MFA, patch management, least-privilege standards, and user awareness training with phishing simulations. We also validate backups and test restores to ensure recoverability.

Can you help with HIPAA or PCI compliance?
Yes. We assist with technical safeguards, policy templates, gap analyses, and audit-ready documentation. While final compliance rests with your organization, we align controls to frameworks and support remediation.

Cloud & data protection

Can you migrate our email and files to Microsoft 365 or Google Workspace?
Absolutely. We plan the migration, map identities and permissions, move mail/files with minimal downtime, secure the tenant (MFA/conditional access), and train users post-cutover.

What’s your backup strategy for Microsoft 365/Google Workspace?
We deploy third-party backups for mail, OneDrive/Drive, SharePoint, and Teams—storing copies in immutable/off-tenant locations. Policies define retention, and we perform periodic restore tests.

Onboarding & co-managed

How do you transition from our current IT provider with minimal downtime?
We handle the handoff: collect credentials, export documentation, verify licensing, and deploy monitoring/backup. A transition runbook sequences changes to avoid service disruption and closes with a baseline security hardening.

Can you supplement our in-house IT staff (co-managed)?
Yes. We can provide tools, ticket overflow, escalation engineering, after-hours coverage, or project muscle while your internal team keeps day-to-day control.

Devices & offboarding

Do you support Macs as well as Windows?
Yes. We manage mixed environments—Windows and macOS—covering updates, security baselines, identity, and backup policies for both.

What happens to our data if we end service with you?
You own your data. We’ll return documentation and credentials, transfer tool ownership where applicable, and coordinate backup custody. Offboarding steps are listed in your agreement to ensure a clean handover.