If you’re like most business owners or managers, you’re paying a monthly fee for an IT service provider to make sure your network works, and you have support and backups in case it doesn’t.
In talking to business owners, we’ve discovered that many of them had learned that issues were not adequately fixed, or that their backup system really did not work. In other words, they were paying for services they were not actually receiving.
Unfortunately, the only way they discovered this was when the day came that something went terribly wrong, and adequate backups were not in place. Data was lost, and the business suffered.
It’s hard to know if your IT service provider is doing their job, especially if you’re not technical enough to even know what to ask. Here are two things you can ask your IT service provider, which will give you a clearer picture:
- When you fix a problem, are you also fixing the root issue? The answer should be yes. If they don’t address the root issues, the fixes will be temporary and the problems will resurface. If your provider is charging extra for service calls or tracking time against your allotted hours, they may not really have an incentive to fix root issues, since they get to bill you when there are problems to fix.
- How often is my network backed up? If the answer is once per day, you have reason to be concerned. That means you could lose an entire day of work if your network crashed – every business transaction, every project, every email. What you need is backups throughout the day, plus a virtual system to work from while your server is being repaired.
At mPowered IT, we work with you as a business partner, so our goals are aligned with yours. It’s much better for you when your network is secure and operating without issues, and it’s better for us too. When you work with mPowered IT, you get what you pay for, and so much more.
Call us at 678-389-6200 or contact us online.
John Mamon, CEO, mPowered IT
by CW Hall, Business Radio X
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On this episode of Midtown Business Radio I featured two Atlanta area companies that help business from a couple of directions. John Mamon, CEO of mPoweredIT, came by to talk about their outsourced IT solution. He introduced us to Brian Keen, President/CEO of Health Cooperative Strategies.
mPowered IT is an IT support services provider focused on delivering the entire IT value chain to small and medium medical practices and businesses. Offerings include fixed fee IT support, cloud services, backup and disaster recovery, and managed network security.
John shared how he came to starting his service company that enables medical practices and small to mid-sized businesses focus on their core functions rather than spending unproductive time trying to maintain and manage their IT hardware, software, and infrastructure.
Brian Keen, President & CEO, Health Cooperative Strategies
We talked about the fact that for most small- to mid-sized businesses it makes sense to outsource the IT management function in order to maximize reliability of vital IT elements, their security, and compliance, while at the same time, spending less than would be required if they were to hire a skilled expert themselves.
Brian talked about how Health Cooperative Strategies collaborates with associations, chambers of commerce, and other large groups such as GPO’s to create self-funded health plans. In this way, these organizations are able to offer large-group-type health plans that in some cases, equals the benefits and member expense as a 10,000+ employee company.
We talked about how, before the ACA, health plans were able to offer discounted rates to organizations such as these for insuring large, mostly-healthy groups for inclusion in the plan. The recent level of implementation of the ACA changed that, making it impossible for companies participating in exchanges to offer such a discounted, minimal-risk group plan.
Health Cooperative Strategies fills that void. They are able to work with these organizations who seek to provide such benefits to help them create a self-funded plan and/or to combine with other similar groups to forge an even-larger group that helps them offer outstanding benefits for a comparatively low rate.