IT Services

Steve Jobs Day Sheds Light On Apple Founder’s Legacy In today’s modern world, the name “Apple” has become synonymous with technology. It’s no wonder then that Steve Jobs, the company’s late co-founder, has become such an influential figure in American history. His contributions are well documented in motion pictures, books and an authorized biography. October…

One of the biggest complaints I hear from businesses who use Managed Services Providers is the lack of urgency when something goes wrong. It can take hours to get a response after submitting a ticket, and then the fix can take days. Most companies are pretty happy with their MSP – until they submit that…

    Most SMBs don’t have a realistic idea of what it would cost if their computer network were to go down or be inaccessible for any reason. Businesses that do estimate the cost figure around $5000 per hour – but that’s actually low. The cost is actually around $18,000 per hour. Considering how much…

Having an in-house IT person or staff seems like the most efficient way to keep your IT network running. After all – you always have someone on-site to take care of issues. But the reality is, their motivations may be counter to your business needs. IT staff are generally not motivated to perform regular maintenance…

Even the most well-intentioned IT staff is more motivated to use technologies that work best for them, or what they like most, than to use what’s best for your business. The processes and procedures they use may be what they know, but are not necessarily industry best practices. Since your business relies on its network,…

Some IT services you need to run your business effectively, such as data backup, email encryption, or hosting just don’t come with an in-house IT staff. Your IT staff will have to procure these services from outside vendors, so you’re already outsourcing. But how do you know if you have the right services to fit…

Any issue with your company’s computer network sets the stage for drama. It can be as small as an employee not being able to access their email or a file they need – rendering them absolutely incapable of performing their job. It can be as big as a system crash that causes company-wide panic as…

Most small businesses are able to reduce – or at least control – their cost for IT service and support by outsourcing. When your IT person is an employee, you pay salary, benefits, ongoing training, overtime, vacation and sick days. Then you have to pay more to cover services when your IT person is out…

Small business often rely on the the most “tech savvy” employee to handle and troubleshoot the computers and servers. Once that person reaches his or her limits, especially as the company grows, it becomes painfully obvious that they need a real IT person. So is it better to hire a good solid IT person or to…